FAQ
Do you post only to the UK?
We are pleased to offer shipping within the UK and Europe, with a 99% delivery success rate. While we currently focus on these regions, we are continually working to expand our infrastructure to serve additional countries with the same level of confidence. Thank you for your understanding and support.
What to do if I make a mistake in my order?
If you made a mistake with your order – immediately contact our support either via email
Can I get tracking information about my order?
We do not disclose tracking orders by default to avoid using the customer’s email, but if your order is not delivered within a given time, please get in touch with our support via email.
Have I not received my order confirmation email?
This situation can happen as significant email providers block emails from a “newbie” website. To get an update on your order, in this case, please contact our support either via email
Do you accept returns?
Under no circumstances we accept returns – that would compromise our privacy. We would only send substitute items if the one you have received is faulty or has issues.
My order is lost, what to do?
Although 99% of our orders are delivered successfully, there is a tiny chance they can be lost/stopped. In this case, we check the tracking number, and if there is no update within seven calendar days, we send either a replacement or a refund.
Some items in my order are missed; what to do?
Because all orders are being packed manually – there is a chance for human error. In these circumstances, please contact our support via email along with the photos of the received product and packaging. If the complaint is confirmed – we’ll happily send the outstanding items free of charge